Privacy Policy

Safeguarding your privacy

At YOO Lisbon we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating with us.

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you when you are on this site.

Information we collect

In operating our website we may collect and process data including, but not limited to the following:

Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
Information that you provide by filling in forms on our website, such as when you registered for information or made an enquiry, typically your name, email address and telephone number.
Information provided to us when you communicate with us for any reason.

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
To meet our contractual commitments to you.
To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

If you are an existing customer, we may contact you with information about services similar to those which were the subject of a previous sale to you. We do not collect sensitive personal information, which is information relating to ethnicity, political opinions, religious beliefs, trade union membership, physical or mental health or condition, sexual life or criminal record.

Storing Your Personal Data

The nature of the internet and cloud storage means that data may be processed in another country but we have no operation outside of the UK. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.

Data that is provided to us is stored on our secure servers.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Retention

All data is held for a minimum of 6 years in line with legislative guidance. Except in cases for the defence, establishment or exercise of legal claims.

Disclosing Your Information

Further, we may share your data with trusted third parties so that you can be provided with information about other services which may be of interest to you. Will will not share your data with such third parties without your prior express consent and only by those means you provided consent for. We will not sell your data.

We may also disclose your personal information to third parties:

Where we sell any or all of our business and/or our assets to a third party.
Where we are legally required to disclose your information.
To assist fraud protection and minimise credit risk.

Third Party Links

You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Your Rights

The Data Protection Act 1998 gives you the right to access the information that we hold about you.

REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (“GDPR”).

Below are the rights that you have under law:

The right to be informed
The right to access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
The right to withdraw consent
The right to complain to a Supervisory Authority – You have the right to complain to the ICO if you feel that Yoo Lisbon has not responded to your requests to solve a problem. You can find their contact details here: https://ico.org.uk/concerns

Should you wish to receive details that we hold about you please contact us.

Contacting Us

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at.

Cookies

This website uses things called “Cookies” to ensure your experience of the site, and our ability to improve it is enhanced. Specifically, the following Cookies are in use:

Google Analytics (3rd party). We use this to see how many visitors we are getting, and how they found us. You can find out more about Google Analytics’ Cookies here. You can opt-out of having your internet activity available to Google Analytics click here.
Social Media Sharing and Integration (3rd party). We use Facebook and Twitter functionality within this site so that you can share items of interest, or become a fan of our Social Media Profiles. You can find out more about Facebook’s Cookie use here and Twitter’s here
We also sometimes use video embedding, like YouTube or Vimeo (3rd party) to enhance your experience of content on our site. You can find out about YouTube’s Cookie policy here and Vimeo’s here
WordPress uses Cookies to further enhance the experience of the website, which you can read more about here
We use both session and persistent cookies on our website.
We use cookies to deliver the core service of Yoo Lisbon.

Removing/Disabling Cookies

Managing your cookies and cookie preferences must be done from within your browser’s options/preferences. Here is a list of guides on how to do this for popular browser software:

Privacy Acceptance

Continued use of our services and of our website will signify that you agree to the terms of our privacy policy and any reasonable changes that may be made. If at any time you do not agree with the terms, please do not use our website or register your personal information with us.

You may withdraw your consent for us to use your data at any time, and within the limits of any current contractual obligation you have with us we will comply. Once our business relationship is at an end you may request we delete your data and subject to any other overarching legal obligations we will comply.